Refund policy
Effective Date: August 1, 2026 | Contact: support@skyedragongifts.com
1. Our Return Window
We want you to be completely happy with your purchase. If you are not satisfied for any reason, you may return eligible items within 30 days of the delivery date. This exceeds the EU statutory minimum right of withdrawal of 14 days. To initiate a return, please contact us at support@skyedragongifts.com with your order number before sending any items back.
2. Condition Requirements
To be eligible for a return, items must be:
- Unused and in the same condition in which they were received
- In the original packaging with all tags, inserts, and accessories included
- Accompanied by proof of purchase (order number or confirmation email)
3. How to Start a Return
- Email support@skyedragongifts.com with your order number and the reason for your return.
- If your item arrived damaged or defective, please include clear photos of the damage in your email.
- Our team will respond within 1–2 business days with return instructions and a return address.
- Pack the item securely and ship it using a trackable method. Keep your tracking number.
4. Items Not Eligible for Return
The following items cannot be returned unless they arrive damaged or defective:
- Items marked as Final Sale at the time of purchase
- Personalized or custom-engraved items (unless the error is ours)
- Digital downloads or electronic gift cards
- Opened health, personal care, or hygiene products
- Items returned after the 30-day window without prior approval
5. Return Shipping Costs
- Customer pays return shipping for standard returns (change of mind, no longer needed, wrong size ordered).
- We cover return shipping if the item arrived damaged, defective, or if we sent the wrong item. In these cases, we will provide a prepaid return label or arrange collection.
6. Refund Processing
Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 5–10 business days and returned to your original payment method. Please allow additional time for your bank or payment provider to post the credit to your account.
7. Exchanges
Exchanges are accepted within 30 days of delivery, subject to product availability. To request an exchange, contact support@skyedragongifts.com with your order number and the item you would like in exchange. If the replacement item is higher in value, you will be charged the difference. If lower, the difference will be refunded.
8. Damaged or Defective Items
We take quality seriously. If your order arrives damaged or defective, please contact us within 7 days of delivery at support@skyedragongifts.com with photos. We will offer you the choice of:
- A full replacement shipped at no additional cost, or
- A full refund to your original payment method
For minor defects (small cosmetic imperfections on low-value items), we may offer a partial refund without requiring the item to be returned.
9. International Returns
Customers returning items from outside the United States are responsible for all return shipping costs, customs duties, and any applicable taxes on the return shipment. We recommend using a trackable shipping method. We are not responsible for items lost in international return transit.
10. EU Statutory Right of Withdrawal
Customers located in the European Union have the statutory right to withdraw from their purchase within 14 days of receiving their order, without giving any reason and without conditions (except for excluded items listed in Section 4 above, as permitted by EU consumer law). To exercise this right, notify us at support@skyedragongifts.com before the 14-day period expires. We will issue a full refund of the purchase price, including standard outbound shipping costs, within 14 days of receiving the returned goods.
11. Contact
Return and refund questions: support@skyedragongifts.com
Response time: within 1–2 business days, Monday–Friday