Shipping Policy — SkyeDragon Gifts
Effective Date: August 1, 2026 | Contact: shipping@skyedragongifts.com
1. Order Processing Time
All orders are processed within 1–3 business days of payment confirmation (Monday through Friday, excluding US federal holidays). Orders placed after 12:00 PM ET on Friday will begin processing the following Monday. You will receive an email confirmation when your order is placed and a second email with your tracking number when your order ships.
2. Domestic Shipping (United States)
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–12 business days after dispatch | Calculated at checkout (free on orders over $50) |
| Express Shipping | 2–5 business days after dispatch | Calculated at checkout (where available) |
Free standard shipping is automatically applied at checkout on all domestic US orders of $50 or more.
3. International Shipping
We ship to select international destinations. International orders typically arrive within 10–25 business days after dispatch, depending on the destination country and customs clearance. International shipping rates are calculated at checkout based on destination and package weight.
⚠ International Customers — Customs & Duties Notice
International customers are solely responsible for all import duties, taxes, VAT, and customs fees levied by their country. These charges are not included in your order total and are not collected by SkyeDragon Gifts. Please check with your local customs office before ordering if you are unsure of the charges that may apply.
4. Shipping Carriers
We ship via USPS, UPS, FedEx, and DHL for domestic orders. International orders are shipped via DHL, USPS International, or equivalent carriers through our fulfillment partner. The specific carrier for your order will be confirmed in your shipping notification email.
5. Order Tracking
Once your order ships, you will receive an email containing your tracking number and a link to track your package. Please allow up to 24 hours for tracking information to update after receiving your shipping notification. If you have not received a tracking number within 5 business days of placing your order, please contact us at shipping@skyedragongifts.com.
6. Lost or Stolen Packages
If your tracking information shows your package as "delivered" but you have not received it, please take the following steps:
- Check around your property, including with neighbors and any building management office.
- Contact your local post office or carrier with your tracking number to initiate a trace.
- Email us at shipping@skyedragongifts.com — we will work with the carrier on your behalf and do our best to resolve the situation.
SkyeDragon Gifts is not responsible for packages confirmed delivered to the address provided at checkout. We recommend adding delivery instructions at checkout if you have a secure delivery preference.
7. PO Boxes and Address Accuracy
We accept PO Box addresses for standard shipping only (express carriers may not deliver to PO Boxes). You are responsible for entering an accurate and complete shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address, you may be responsible for a reshipping fee. Please double-check your shipping address before completing your order.
8. Holiday Shipping
During peak holiday seasons (November–December and other major gift-giving periods), carrier delays are more common. We strongly recommend ordering at least 2–3 weeks before your gift-giving deadline. We will post any known shipping delays or cutoff dates on our homepage and in promotional emails.
9. Contact
Shipping inquiries: shipping@skyedragongifts.com
Response time: within 1–2 business days, Monday–Friday, 9 AM–5 PM ET.