Refund & Return Policy — SkyeDragon Gifts
Effective Date: August 1, 2026 | Contact: support@skyedragongifts.com
1. Our Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
2. How to Start a Return
To start a return, contact us at support@skyedragongifts.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return address:
SkyeDragon Gifts
210 E. 88th St.
Newaygo, MI 49337
United States
3. Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. Email us at support@skyedragongifts.com with your order number and photos of the damage or incorrect item.
4. Exceptions and Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
Please get in touch if you have questions or concerns about your specific item. We are unable to accept returns on these items.
5. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Contact us at support@skyedragongifts.com to initiate an exchange.
6. EU 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
7. Refunds
We will notify you once we've received and inspected your return, and let you know if the refund has been approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@skyedragongifts.com.
8. Contact
Return & refund inquiries: support@skyedragongifts.com
SkyeDragon Gifts, Newaygo, MI, United States