Privacy Policy — SkyeDragon Gifts

Effective Date: August 1, 2026  |  Governing Law: State of Michigan, United States  |  Contact: privacy@skyedragongifts.com

 

1. Introduction

SkyeDragon Gifts ("we," "us," or "our"), operating at skyedragongifts.com, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your data. By using our website or placing an order, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

  • Name, billing address, shipping address, and telephone number (provided at checkout or account creation)
  • Email address (provided at checkout, account creation, or newsletter sign-up)
  • Payment information (credit/debit card details, PayPal, Apple Pay, Google Pay — processed securely by our payment processors; we do not store full card numbers)
  • Order details, product preferences, and communications you send to our support team
  • Reviews, testimonials, or other user-generated content you submit voluntarily

2.2 Information Collected Automatically

  • IP address, browser type, operating system, and device type
  • Pages visited, time spent on pages, referring URLs, and clickstream data
  • Cookie identifiers and session data (see Section 8 for full cookie details)
  • Location data derived from IP address (general region only)

3. How We Collect Your Information

  • Checkout and account creation: Information you enter when placing an order or creating a customer account on our Shopify-powered store.
  • Cookies and tracking technologies: Our store uses cookies, pixel tags, and similar technologies to recognize your browser, remember your cart, and analyze traffic (see Section 8).
  • Analytics tools: We use analytics services (including Google Analytics) that collect aggregate behavioral data about how visitors use our site.
  • Live chat: Our Chatonbo live chat widget may collect your name, email, and conversation content when you initiate a chat.
  • Email marketing: If you opt in to marketing emails, your email address and order history are used to send promotional communications.

4. Why We Collect Your Information

  • To process, fulfill, and ship your orders and send order confirmations and tracking updates
  • To communicate with you about your orders, returns, or customer service inquiries
  • To send marketing emails and promotional offers — only with your consent, and you may opt out at any time
  • To prevent fraud, chargebacks, and unauthorized transactions
  • To improve our website, product offerings, and customer experience based on aggregate analytics
  • To comply with our legal obligations under applicable law

5. Who We Share Your Information With

We do not sell your personal information. We share it only with trusted service providers as necessary to operate our business:

  • Shopify Inc.: Our e-commerce platform that powers the store, processes checkout data, and stores customer records. Shopify's privacy policy is available at shopify.com/legal/privacy.
  • Eprolo and fulfillment partners: Your shipping name, delivery address, and order details are shared with our fulfillment partner(s) solely to pick, pack, and ship your order.
  • Payment processors: Shopify Payments, PayPal, Stripe, and other processors handle payment data under their own PCI-DSS compliant security standards. We do not store full payment card data.
  • Shipping carriers: USPS, UPS, FedEx, DHL, and international carrier equivalents receive your shipping address to deliver your package.
  • Email marketing platforms: If you have opted in to marketing, your email and purchase history may be shared with our email service provider to send promotional communications.
  • Analytics providers: Google Analytics and similar services receive anonymized or aggregated data about site usage.
  • Legal and regulatory authorities: We may disclose your information if required by law, court order, or to protect the rights and safety of our business or others.

6. Your Rights — All Customers

  • Access: You may request a copy of the personal data we hold about you.
  • Correction: You may ask us to correct inaccurate or incomplete data.
  • Deletion: You may request that we delete your personal data, subject to our legal obligations to retain certain records.
  • Opt-out of marketing: You may unsubscribe from marketing emails at any time using the unsubscribe link in any email or by contacting privacy@skyedragongifts.com.

7. GDPR Rights — EU and UK Customers

If you are located in the European Union or the United Kingdom, you have the following additional rights under the General Data Protection Regulation (GDPR) or UK GDPR:

  • Right to data portability: Receive your personal data in a structured, machine-readable format.
  • Right to be forgotten: Request erasure of your personal data where there is no compelling reason for its continued processing.
  • Right to restrict processing: Ask us to halt processing of your data in certain circumstances.
  • Right to object: Object to processing based on our legitimate interests, including direct marketing.
  • Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at privacy@skyedragongifts.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection supervisory authority.

8. CCPA Rights — California Residents

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Know: Request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months.
  • Delete: Request deletion of your personal information, subject to certain exceptions.
  • Opt-out of sale: We do not sell personal information. However, if this practice changes, we will notify you and provide a "Do Not Sell My Personal Information" option.
  • Non-discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To submit a CCPA request, contact privacy@skyedragongifts.com with the subject line "CCPA Request."

9. Cookies

We use the following categories of cookies on skyedragongifts.com:

  • Essential cookies: Required for the website to function — cart management, session authentication, and checkout processing. Cannot be disabled without breaking core functionality.
  • Analytics cookies: Collect anonymized data about how visitors interact with the site (e.g., Google Analytics). These help us understand traffic patterns and improve user experience.
  • Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns. These are only active if you consent via our cookie banner.

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Disabling analytics and marketing cookies will not affect your ability to browse or purchase.

10. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy. Specifically, order data is retained for a minimum of 7 years for tax and legal compliance; customer account data is retained until you request deletion; marketing consent records are retained for the duration of the marketing relationship plus 3 years. Anonymized analytics data may be retained indefinitely.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.

12. Children's Privacy

Our store is not directed to children under the age of 13 (or under 16 for EU/UK residents). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at privacy@skyedragongifts.com, and we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the site after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related inquiries, data subject access requests, or to exercise any rights described in this policy, contact us at:
Email: privacy@skyedragongifts.com
Business: SkyeDragon Gifts, Newaygo, MI, United States